Swiss Made Frequently asked questions
Ordering
Do I need an account to order?
No. Checkout is guest-only: you give your delivery details when you confirm the basket, and nothing else.
How do I know my order went through?
You are given an order number on confirmation. Keep it: it is all you need to find your order from the Order tracking page.
Can I change or cancel my order?
As long as the order has not been handed to the carrier, call us on 05 60 37 77 87 and we will change or cancel it. After that, the terms of sale apply.
Delivery
Where do you deliver, and at what cost?
We deliver to all 58 wilayas through Yalidine, to your address or to a pickup point. Delivery is free — see the Shipping costs page.
How long does delivery take?
Six working days at most, anywhere in the country, counted from the first working day after the order is confirmed.
What if I am not there when the courier arrives?
The carrier contacts you to arrange another attempt or a pickup point. An order that is never collected comes back to us and you are refunded.
Payment
How can I pay?
Payment is cash on delivery, when the parcel is handed to you. Nothing is charged when you order.
Are the prices shown tax inclusive?
Yes. All prices are in Algerian dinars, VAT included, and delivery is on us.
Do I get an invoice?
Yes, the invoice travels with the order.
Products and warranty
Are your watches genuine?
Gold Time is the Festina Group's official distributor in Algeria. Every watch sold here is imported by us and delivered with its warranty.
How long is the warranty?
Every watch carries the Festina Group's 2-year international warranty. The details are on the Warranty and returns page.
What does the warranty cover?
Manufacturing defects. Impacts, breakage, strap wear and any external handling are not covered.
A reference is out of stock — will it come back?
Collections are restocked regularly. Write to e-boutique@festina-algerie.dz with the reference and we will tell you where it stands.
Returns and after-sales
Can I return a watch?
A return is possible where a manufacturing defect is found after the after-sales service has checked it. You also have a three-day right of withdrawal, on the terms set out in the terms of sale.
My watch developed a fault months later. What now?
Contact the after-sales service: it is the official distributor's approved workshop, with original parts, for all five of the group's brands.
Can I see the watches before buying?
Yes — our points of sale are listed on the Our stores page.